A recent conversation with a friend about a local restaurant reminded me that positive online reviews aren’t always what they seem. I’d never eaten at the restaurant, so I was curious to hear my friend’s opinion of it. Her comments were positive. The food was amazing. The ambience was brilliant. As she kept talking, however, I noted that she also had some minor complaints. The waiter was a little slow. Initially, there was no silverware on her table. Things like that.