From prospect to resident — it doesn’t happen in a day or two. Navigating that trek from initial interest in a community, to developing a relationship and determining what’s best for their situation, to the actual move-in can take as long as 18 months. It’s a complex — but very rewarding — customer journey.
Find out the latest about the customer journey in the field of senior living and how your organization and community can be more strategic in taking prospective residents down the road.
In this webinar you will learn:
- How to develop effective messaging at critical points along the journey
- How technology can fuel the customer journey
- How to better engage with leads to accelerate the journey